G2G Support Center

Submit a ticket My Tickets

Game Top Up delivery proof requirement

Note: This is just a general guide. Each game is unique and may require additional proof.

1. Seller is required to provide the screenshot showing the website or platform used to perform the Top Up.

2. Seller is required to provide the screenshot showing the Top Up quantity, User ID, time and server.

3. If all the information above cannot be shown in the same screenshot, please provide a video recording instead.

Additional Information

1. Please upload delivery proof immediately through your Sold Order page upon delivery of order. We will no longer accept delivery proof sent to our mailbox. If the delivery proof is not found in your Sold Order, or uploaded within stipulated time frame, we will deem no delivery proof is submitted by the seller and decisions will be made on this basis in the event of a trade dispute. The system will now support uploading of both image and video files:

(a) Supported format: jpg, jpeg, gif, png, mp4, 3gp, mov, wmv, avi, flv

(b) Size limit: Maximum 100MB per file

(c) Quantity: Maximum 150 files per order

2. For order amount higher than USD 500.00, seller is required to keep a copy of video proof. Certain games may also require video proof regardless of trading amount, please refer to our guidelines.

3. Any screenshots to validate the completion of transactions must also be included as proof.

4. If the content of the video or screenshot provided is not in English language, please provide a brief explanation or translation of the content.

5. G2G reserves the right to cancel the order if seller is found to have submitted incorrect or fake proof of delivery.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.