Note: In case of a trade dispute, the seller must promptly submit the following proofs for G2G’s review.
Required Proofs
Gift Card Code Screenshot
A screenshot showing the Gift Card Code from the Sold Order details page.Redemption Attempt Screenshot
A screenshot of the Gift Card code being entered on the respective redemption page or platform, clearly showing the error message if the code is invalid or already used.Publisher Support Logs
A screenshot of the official support response from the publisher, indicating the date, time, and location of the card usage.
Additional Information
File Submission Guidelines
During a trade dispute, please upload all required documents via the Sold Order page. The system accepts both image and video formats:Supported Formats: jpg, jpeg, gif, png, mp4, 3gp, mov, wmv, avi, flv
Size Limit: 100MB per file
Quantity Limit: Up to 150 files per order
Non-English Content
If any proof (screenshot or video) is not in English, please include a brief explanation or translation of the content.Fraudulent Submissions
G2G reserves the right to cancel the order if any submitted proof is found to be incorrect, misleading, or falsified.